Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shpftstr@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shpftstr@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shpftstr@gmail.com.
Return & Refund Policy
At Whiskora, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.
Please read our return and refund policy below carefully.
🔄 Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
✅ Be unused and in its original condition
✅ Be in the original packaging
✅ Not be damaged due to misuse
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
To help us resolve the issue quickly, include:
📸 Clear photos of the item
📦 Your order number
📧 A short description of the issue
Send all information to:
We’ll do our best to make things right as quickly as possible.
💸 Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
If approved, your refund will be sent back to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
🚚 Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
❌ Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance sale reasons.
📭 Order Cancellations
Orders can only be canceled within 12 hours of being placed.
After this period, your order may already be processing or shipped.
To request a cancellation, contact us immediately:
💬 Need Help?
If you have any questions regarding returns, refunds, or your order, feel free to contact us anytime.
📧 shpftstr@gmail.com
⏰ Average response time: 24 hours
Thank you for shopping with Whiskora ❤️